If for any reason you are not satisfied with an item purchased from Workhorse, you may return the product within 30 days for a full refund or replacement, whichever you prefer. The limited warranty term is 30-day beginning on the date of purchase or order. You must provide a copy of your packing slip/order with the item(s) listed. Shipping and handling charges are nonrefundable.

For online and phone orders:

  • If you do not have a proof of purchase, please obtain a Return Authorization by contacting Customer Service at 1 (888) 433-6631, Monday thru Friday, 8am to 5:00pm (CST). Please provide your name, order number and a brief description of the reason(s) for the return.
  • If returning by mail, please obtain a Return Authorization as outlined above

THINGS TO KNOW:

  1. Proof of purchase is required for all returns and exchanges;
  2. Merchandise may be returned within 30 days of purchase for a refund or exchange in the original tender.
  3. Shipping and handling charges are nonrefundable.
  4. All returns will be subject to a 20% re-stocking fee. Contact customer service for details by calling 1-888-433-6631.
  5. Some special order items are not returnable/exchangeable.